DAHLGREN GARAGE > AUTO REPAIR > CUSTOMER SERVICE

540-663-3880 | 17061 Dahlgren Rd King George, VA 22485

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

Read the owner's manual to learn about the vehicle's systems and components.
Follow the recommended service schedules.
Keep a log of all repairs and service.
Do not ignore any warning signals your car may give you.
Carry a written list of the symptoms that you can give your mechanic.
Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:

Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
Changes in acceleration, engine performance, gas mileage, fluid levels.
Worn tires, belts, hoses.
Problems in handling, braking, steering, and vibrations.
When did the problem first start?

How to manage your service experience:

Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

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What Our Customers Are Saying

Mike and his team at Dahlgren Garage are the best. A rear tire on my rental car went totally flat in the course of a couple hours. I took it in after work and got it fixed right away. It was a bad tire stem (thanks, Hertz) and Mike pointed out another serious problem with a big gouge in the sidewall, which could blow if I was on the highway! Now, what is that Roadside Emergency number?

Roger A.

Fantasticly kind, knowledgeable and trustworthy staff! The service was so wonderful as well. I will only come to Dahlgren Garage from now on.

Lauren S.

Everyone working there was great, and the service was a very reasonable price!

Caroline C.

The best friend my car ever had.

Andrew E.

Great local repair facility.

Jon H.

Highly recommend this garage; knowledgeable staff that gave me a quote over the phone and didn't charge me a penny more. The other local shop I called wanted to charge me extra labor on top of a more expensive price to start. Another customer was talking about being overcharged elsewhere nearby as well. Don't throw away your money, go to the honest mechanics over at Dahlgren Garage.